Dates of Impact: November 6, 2023 – August 6, 2024
Subject: Important Information Regarding Recent Transactions

Dear Valued Customers,

We regret to inform you that due to a malfunction in the terminal profile applied to our credit card terminal, some transactions that occurred between November 6, 2023, and August 6, 2024, were not processed correctly.

To ensure that all transactions are properly accounted for, we will be reprocessing any lost transactions during this period. As a result, you may notice a transaction posted to your account within the next few weeks for your purchase(s) made between the impact dates mentioned above. If you believe that any transaction is a duplicate or if you have any concerns, please contact Cygnus at (844) 200-3277 to investigate the issue. We are committed to resolving any discrepancies promptly.

We sincerely apologize for any inconvenience this may have caused and appreciate your understanding as we work to rectify the situation.

Thank you for your continued support.